Home Policy

Policy

  1. We provide all equipment and supplies. Our employees wear uniforms to identify themselves.
  2. If the client prefers to use their cleaning product, we are not responsible for any damage made by that product.
  3. We normally work in crews consisting of one or two or three professionally trained cleaning technicians. Every crew includes a team leader that supervises every task and ensures quality workmanship at each job.
  4. It is our policy that our crews do not smoke or eat in your house.
  5. We guarantee consistent quality cleaning services. We employ reliable, hard-working and trustworthy cleaning technicians that are driven by our employee incentives.
  6. We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your house. If, after your inspection, you find our service unsatisfactory, notify the cleaning crew before they leave. If you are not present at the time of the cleaning and not satisfied with the job performed, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered. We will correct any mistakes. Requests received by our office after that will be incorporated into your next house cleaning.
  7. Schedule Changes or Cancellations: In the event that a scheduled cleaning service must be changed or cancelled, the client must notify Superior Maids two 48 hours in advance. A client who cancels with less than two days notice will be charged fifty percent (50%) of the bill due for the service that would have been performed. If the scheduled cleaning is not re- scheduled (and skipped) Superior Maids may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For permanent cancellation of the cleaning service, Superior Maids requests the client notify our company two weeks in advance.
  8. Temporary Suspension of Services: If you will be away from your house for an extended period of time, we request that you schedule the cleaning service just before you leave, but not after you leave. This is to ensure that you have a chance to see our work and be the last to leave your home.
  9. Please be sure your home is accessible to our cleaning crews. If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), you will be charged fifty percent (50%) of the bill due for the service that would have been performed.
  10. For safety reasons our cleaning technicians are prohibited from using ladders and are instructed to wear shoes in your home. Thank you for understanding.
  11. Referrals: Clients will receive a $20 discount to their next cleaning service for referring each new customer to Superior Maids. This discount becomes effective after the referred customer’s first cleaning.
  12. Upon our first visit to your house, please indicate to our estimator the areas of your house that need our cleaning service. We will then evaluate the amount of work needed to complete the job and charge you accordingly. You will receive our routine plan and our service agreement with all our requirements.
  13. Should there be additional areas needing service at a later date, please notify Superior Maids at least three (3) days in advance and we will adjust the schedule and billing rate to incorporate these changes. Last minute changes to the schedule may not be accommodated.
  14. Payment: We require full payment upon completion of our cleaning service, or a $50.00 finance charge will be assessed to the bill. Outstanding balances must be paid prior to the next cleaning or we will not be able to perform future cleaning services. Returned checks are charged $30 for reprocessing.
  15. Prior to the cleaning technician’s arrival, please remove all items that may delay our cleaning service. This will maximize efficiency and minimize the time we spend to clean your house. If you prefer that our cleaning technicians remove these items, we will add the additional billing time and charge you accordingly.
  16. If you have any irreplaceable, collectible or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents.
  17. Superior Maids is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job.
  18. For safety reasons, we ask that your children be supervised while our staff and equipment are present in your home.
  19. Please secure all pets that are dangerous to our employees inside and outside of your house. Superior Maids is not responsible for cleaning up after pets.
  20. We reserve the option of yearly increasing our fees accordingly with the market situation.
  21. A $3000 fee will be charged to any client who hires any employee of Superior Maids Cleaning Service, while they are employed for the company or within one (1) year following the employee’s last day as an employee of Superior Maids Cleaning Service.
  22. Any suggestions you have to improve our service are greatly appreciated